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Visit Pembrokeshire

Visit Wales

Thank you for kindly checking our Covid guidelines. Please read through the below information and let us know if we can help you with anything further. 

17th May 2021: Please note that Government guidelines are ever-changing in regard to COVID-19. It is always advisable to check up on local guidelines when travelling to your destination, as it is the traveller’s responsibility to find out any restrictions in place.

We update our website front page with the current situation, according to how we can follow the latest Welsh government announcements. However, below is a list of the guidelines that were in place in 2020 to give you an idea as to what you can expect when the hotel is fully re-opened. As soon as we have further guidance, we will update this page to make it as accurate as possible.
As always if you have any queries, please contact our reception team on 01646672273.

Hotel Covid guidelines

In-room and outdoor dining options. Dedicated team of housekeepers. All health and safety guidelines being strictly adhered to. Our team are on-hand to ensure all necessary regulations are followed at all times.

Please ask any questions, at any time. You are welcome to call ahead of your stay if you have any queries on 01646 672273.

Spa & Leisure Covid guidelines

All guests/member that enter will need to sign in our COVID form at reception

-Sanitize before entering the facilities at the hand sanitizer stations

-There will be a temporary surcharge of £3 added to each treatment. This simply covers the cost of PPE and the safety measures we have introduced within the spa

-You must wear a face mask to your appointment, upon entering the facilities, and within the corridor area’s

-Please arrive to your appointment on your scheduled time

-If you experience any COVID-19 symptoms before your appointment you must notify us of this and not to attend your appointment.

-Unfortunately there will be no refreshments or reading material available within the Spa. Refreshments are available at the Hotel during your visit. 

-We are open; Monday-Friday 7am-9pm. Saturday & Sunday 8am-8pm.

– Members MUST pre book a time slot for both Gym/Pool separately with a 60-minute slot per session. To do this you will need to contact the spa team, as there will be a maximum number we will have to accommodate for at a time

-Children Swim times 3pm-5pm daily on a first come first serve basis, we advise guest to book in advance to avoid disappointment

-Jacuzzi will remain open with a maximum of 2 persons at one time

-We recommend to bring your own water bottle with you

Current Restrictions:

1.Sauna and Steam room will remain closed until further instructions given

2.Showers in the changing rooms will not be available- Swim users can use the poolside showers to rinse off before entering/exiting the facilities

3.Gym users are not to use the changing rooms. You must use the facilities and shower at home

4.Members can normally bring guests in for £12.50 (SUSPENDED until further notice)

5.Members can normally bring one guest free on last Friday of month (SUSPENDED until further notice)

Please call the Spa & Leisure team with any queries on 01646 673108.
We look forward to seeing you soon.